Before your appointment
Please read these policies before booking. They help appointments run smoothly and ensure every client receives the time reserved for them.
We have 48 hours cancellation/rescheduling policy.
You can cancel or reschedule your appointment via email/telephone/text message. Cancellations and rescheduling up to 48 hours before the time of the appointment are free of charge. Cancellations and rescheduling less than 48 hours before your appointment or missed appointments will result you losing the deposit. Exceptions to our policy cannot be made for any reasons.
When booking made within 48hr and then cancelled or rescheduled deposit is non-refundable.
*If replacement for appointment which has been cancelled/rescheduled within 48 hours has been found, booking fee may be transferred towards next appointment but will not be refunded.
Every appointment has been allocated a time slot especially for the needs of a guest and we would like you to get the most of your time. Please arrive at least 10 minutes before your appointment to remove make up without cutting into your appointment time. Being unable to arrive early with make up on, we will have to deduct make up removal time from treatment time.
Arriving late will result having less time for your treatment, full price will be applied, but we cannot guarantee being able to give you the full service. We reserve the right to cancel or reschedule your appointment (cancellation policy applies) if you arrive to your appointment more than 20 minutes late.
Reception working hours are Monday-Saturday 10.00am- 8pm. Please note that reception is closed on Sunday hence cancellations made on that day will not be accepted.
PLEASE NOTE: NO CHILDREN OR EXTRA PEOPLE ARE ALLOWED.
Mobiles phones are not permitted for use during the treatment. Please switch them on the silence mode as it is a silent treatment.
If by any reason, you are not happy with your lashes, please contact me no later than 72 hours after your appointment so I can rectify that for you.
If you would like any further information, please do not hesitate to contact me